Return & Refund Policy.

Thank you for shopping at Blueray Optics. We want you to love your new view! If you are not entirely satisfied with your purchase, we’re here to help.

Please read our policy below regarding returns, exchanges, and refunds.

1. 30-Day Return & Exchange Window

You have 30 days from the date you received your eyewear to request a return or an exchange.

  • To be eligible for a return, your items must be unused, unaltered, and in the same condition that you received them.
  • They must be returned in their original packaging, including the hard case, microfiber cleaning cloth, and any certificates of authenticity that accompanied the product.

2. Prescription Lenses Policy

Because prescription lenses are custom-made to your exact specifications, they cannot be resold.

  • Frame Returns: If you are unhappy with the frame, we will happily refund the cost of the frame.
  • Lens Policy: Depending on the issue:
    • Doctor’s Change/Prescription Errors: If your eye doctor changes your prescription within 30 days of receiving your glasses, we will remade your lenses once at no additional charge.
    • Preference Returns: If you simply change your mind, custom prescription lenses are eligible for a [50%] refund or store credit, while the frame is eligible for a 90% refund.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items marked as “Final Sale” or clearance.
  • Contact lenses with opened, written-on, or damaged boxes.
  • Items damaged due to normal wear and tear, accidents, or improper care.

4. How to Initiate a Return

  1. Contact our customer support team at bluerayopticskdnl@gmail.com or call us at +91 99622 39223 with your order number.
  2. We will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label or instructions for in-store drop-off.
  3. Package the items securely and ship them back to us.

5. Refunds & Processing Time

Once we receive and inspect your returned item, we will send you an email notifying you of the approval or rejection of your refund.

  • Approved Refunds: The refund will be processed automatically to your original method of payment.
  • Timeline: Please allow [ 5–7] business days for the refund to reflect in your account, depending on your bank or credit card issuer.

6. Damaged or Defective Items

We take great pride in our quality control, but if your eyewear arrives damaged or defective, please contact us within [48 hours] of delivery. We will fast-track a replacement order at absolutely no cost to you.

Disclaimer: Blueray Optics reserves the right to refuse returns that do not meet the above conditions. This policy complies with standard consumer protection laws but does not override your statutory rights.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: bluerayopticskdnl@gmail.com
  • Phone: +91 99622 39223
  • Store Address: Kalki Tower, 201-c1 Ground Floor, Shengottai Road, Tenkasi-627811

Scroll to Top