Frequently Asked Questions :
đź‘“ Prescriptions & Lenses
Yes, 100%. We operate like a high-end department store or supermarket. We buy all of our inventory directly from the manufacturing brands and authorized global distributors. Because we buy in bulk and stock our own central warehouse, we guarantee absolute authenticity on every pair of frames we sell.
Absolutely. You can buy any frame on our site as “Frames Only” (which will arrive with clear plastic demo lenses) or as non-prescription fashion glasses or sunglasses. If you just want the style, we recommend adding our non-prescription clear lenses with anti-glare coating at checkout.
Traditional brick-and-mortar optical shops have massive retail overhead and buy in small quantities through multiple middlemen. Because we buy in massive volumes directly from the manufacturers and utilize our own centralized lab, we pass those structural savings directly to you.
Ordering prescription lenses is incredibly simple. When you find a frame you love, click “Add Prescription” and you can choose to:
Upload a photo or scan of your prescription directly.
Enter the values manually into our online form.
Choose “Send Later” to email a photo of your prescription to our team after completing checkout.
PD is the distance (measured in millimeters) between the centers of your pupils. It tells our lab exactly where to position the optical center of your lenses. If your doctor did not include this measurement on your prescription, you can use our instant digital PD tool using your smartphone or webcam right at checkout, or visit any of our physical stores for a free reading.
We don’t outsource your vision. We operate our own state-of-the-art, in-house optical lab staffed by certified opticians. Every lens goes through a strict 3-step quality assurance scan against your prescription file before being securely fitted to your frames and packaged.
We don’t surprise you with hidden fees for basic protection. All of our prescription lenses automatically include these premium coatings at no extra cost:
Scratch-Resistant Hard Coating
Anti-Reflective (Anti-Glare) Coating
UV 400 Protection Treatment
Premium upgrades, such as Digital Blue-Light Blocking and Transitions® photochromic lenses, are available at checkout.
📦 Shipping, Orders & Delivery
Yes! Because we stock all inventory ourselves rather than acting as a marketplace middleman, your entire order will be securely packed together and shipped to you in a single box.
Frames Only / Sunglasses: Handled instantly and shipped from our warehouse within 24–48 hours.
Prescription Orders: Because our in-house lab custom-cuts lenses specifically to your eyes, please allow 3 to 5 business days for lab production before your order ships. Standard delivery typically takes an additional 3–5 business days.
Frames Only: You can modify or cancel your order within 1 hour of placement via your account dashboard.
Prescription Orders: Because our optical lab begins processing your custom lenses almost immediately, prescription adjustments or cancellations must be made within 2 hours of submission.
🏢 In-Store & Online Integration (Omnichannel)
Yes! Our physical stores carry the exact same curated selection of brands that you see on our website. You can visit any local branch to see how different styles fit your face shape in real life, then complete your purchase right at the register or save them to your online wishlist to buy later.
Yes, we do. At checkout, you can select “In-Store Pickup” and choose your nearest location.
Non-prescription orders will be ready within 24 hours if the local store has inventory.
Prescription orders will be custom-crafted at our central lab and shipped safely to your chosen store. We will text and email you the moment they are ready for pickup.
Absolutely. We strongly recommend it! Everyone’s facial structure is completely unique. If your new glasses arrive and feel tight, loose, or sit unevenly, bring them into any of our physical store locations. Our on-site opticians will adjust the frame to your face perfectly, completely free of charge.
Yes, they do. Most of our physical locations have independent, certified Doctors of Optometry on-site. You can schedule an eye exam directly through our online booking tool or by calling your nearest store. Once completed, your prescription can be instantly saved to your online profile.
🔄 Returns, Exchanges & Insurance
We want you to love your vision. We offer a 30-day, risk-free return and exchange policy. If you are unhappy with the style, fit, or comfort of your glasses, you can return them within 30 days for a full refund or an exchange.
Yes, we make returns effortless. You don’t need to mail packages or print return labels. Simply bring your online order, along with your email confirmation, into any of our physical retail stores within 30 days for an immediate return or swap.
We offer a unique “Prescription Change Guarantee.” If your optometrist adjusts your prescription within 30 days of you receiving your new glasses, we will re-craft and replace your lenses completely free of charge. Simply contact our support team or bring your updated doctor’s note into a store.